Shipping policy
Shipping Policy
This policy explains how orders are processed and delivered worldwide, including timelines, tracking, and exceptions.
Processing Time
Orders are processed within 24–48 hours on business days, excluding weekends and public holidays.
Processing time is separate from delivery time and begins after your payment is confirmed.
Delivery Time
Standard international delivery takes 7–10 business days worldwide from the moment your order is dispatched.
Delivery to remote areas or during peak periods may require additional business days.
Order Confirmation
You will receive an order confirmation email immediately after checkout with your order details.
Please review it carefully and contact us promptly if any information is incorrect.
Shipping Confirmation
A shipping confirmation email with tracking information will be sent once your order leaves our warehouse.
Tracking updates may take up to 24–48 hours to appear after the carrier scans your package.
Customs and Duties
International shipments may be subject to customs inspections, duties, VAT, or import fees assessed by your local authorities.
These charges are the customer’s responsibility and may affect delivery timelines.
Address Changes
If you need to change your shipping address, contact us as soon as possible before dispatch.
Once an order is shipped, address changes are not guaranteed and may require a re-shipment fee.
Delivery Issues
If a package is marked delivered but cannot be located, check with household members and neighbors first.
Report delivery issues within 7 days so we can assist with a carrier trace or claim.
Lost or Damaged Parcels
For items lost in transit or received damaged, contact us within 7 days of the marked delivery date.
Please include your order number, photos of the packaging and item (if damaged), and the tracking number.
Holidays and Delays
Weather events, carrier backlogs, customs processing, and peak-season demand can extend delivery beyond estimates.
Thank you for your patience during such exceptional circumstances.
Contact
For shipping questions or assistance, email us at easywhitesmileshop@gmail.com.